Coronavirus COVID-19

Outbreak of Coronavirus COVID-19 from Wuhan

Are you concerned about contracting coronavirus COVID-19 ?

The news about a novel coronavirus named COVID-19 that appeared in Wuhan, China and has been spreading may be causing you to be concerned.

Please do NOT panic. "Stay Calm and Carry On".

Read our PANDEMIC PLAN for you.

COVID-19 has been declared a global pandemic by WHO. Most of you will not be getting very sick from this virus and will not die from this infection. However, it appears that the most vulnerable are seniors, and those with low immune systems.

If you are concerned that you may be sick from coronavirus (you may have travelled recently, or you have come in contact with someone who travelled), please contact us first by telephone (416.508.5691) or online CHAT before you come in to the clinic to be assessed. This will help us screen whether you are at risk, and help us prepare to protect you, ourselves, and other patients before you come.


Please Contact Us first BEFORE you come to the clinic, IF you have ANY of the following SCREENING:

1. You have a cough or have trouble breathing.


2. You have a fever (37.5 C or higher) or you feel hot/cold chills like you are having a fever.

IF you are already severely ill with a respiratory illness (fever, cough, trouble breathing, weakness), please call 911 instead and go to the Emergency Department. Let them know you may have coronavirus if you have been travelling.


When you arrive at our clinic:

  • If you fit the screening criteria above, please stay in your car and call our office to let us you have arrived.
  • Please use the alcohol hand sanitizer and clean your  hands. (This will help reduce the risk of transmission.)
  • Please use a surgical mask to cover your mouth. (This will prevent any droplets from your cough from spreading.)
  • We will meet you and assess you through your car window in our parking lot.

Are you still thinking about the coronavirus...?

Please do not panic about the news you may be hearing. The heightened measures implemented by health authorities are a safety precaution. With any public health outbreak, a step-wise approach is usually taken for the public when implementing public health advisories and orders. Ultimately, some sort of quarantine is the go-to response for any outbreak, as it stops the spread of infection. Although quarantine is effective, a mass quarantine policy can have the side effect of causing unnecessary anxiety and fear. Although you may see scary pictures of health providers in masks, isolation gowns, gloves, this is something that health care providers have routinely put on to treat any respiratory illness that comes to a hospital (droplet or airborne precautions) in the hospitals. We have been donning these to treat patients for the past decade since we learned about preventing infections from the 2002-2003 SARS-CoV outbreak. Better safe than sorry.

Recent data modelling and surveillance testing, has suggested that many people are already infected with the coronavirus. Many may only have been mildly sick (and therefore not reported in calculations.) Currently, it appears that the reported mortality rate for COVID-19 (roughly 2-3%) is much lower than SARS-CoV (15%) or MERS-CoV (35%). The coronavirus is more contagious (capable of infecting roughly 2 people from each sick person) than the annual flu (infectability ranges from 1.5-2), but is much less contagious than chicken pox (which each sick person can infect 9-10 others) or the measles (which each sick person can infect 12-18 people). We have vaccines to protect against chicken pox (VZ) and measles (MMR). The coronavirus is likely only a droplet-type infection, rather than the more dangerous airborne types like measles and tuberculosis.

As it spreads worldwide, you will be hearing from public health about what kind of precautions and procedures you will need to do. Please pay attention.

Our public health authorities, hospitals, and doctor's offices are prepared for this type of outbreak. New policies and procedures have been developed and implemented ever since the SARS (Severe Acute Respiratory Syndrome) outbreak in 2002-2003. Toronto was a major centre that was affected by this and so we have learned alot and have prepared for similar infections. Transparency, cooperation, research and information sharing, and coordinated efforts are key to containing outbreaks in our global connected world. Case identification, contact tracing, quarantine, and screening are typical tools used. Health care providers have been trained and are using contact and droplet precautions (wearing personal protective equipment like gloves, face protection, isolation gowns, N95 masks).

What is your best protection from coronavirus?

  1. Wash your hands with soap and water.
  2. Use alcohol based hand sanitizers when outside in public.
  3. If you cough or sneeze, please cough or sneeze into your arm (cover your mouth and nose with your elbow) when you are not wearing a surgical mask.
  4. Avoid travelling to known outbreak areas.
  5. Pay attention to the local public health advisories and follow them. If public health has ordered you to self-quarantine for 14 days, please stay home for 14 days.

Do I need to wear a mask?

Masks that cover the mouth and nose are more visible in the public during outbreaks. Some are made from fashionable fabrics. However, unless you are sick or potentially infected, these masks do not really do anything except help you and others feel safer. During this time of community spread of COVID-19 and lack of surveillance testing, we recommend everyone wear a home-made mask of some sort to prevent the spread of the virus (you may be pre-symptomatic infected) when you are outside your home. If you come to the clinic, you must bring your own mask and wear it to enter the clinic.

If you are coughing and sick, please DO wear some sort of loose fitting mask (like the ear-loop surgical masks). This will help catch all your cough and sneeze droplets in to the mask and prevent it from spreading in the air and dropping on surfaces that may infect other people. Change your masks if they get wet.

Please do NOT wear an N95 mask unless you are a health care provider treating a suspected febrile respiratory illness patient in close proximity. N95 masks have to be fitted for each wearer, since it creates a tight seal around the face. It is hard to breath with an N95 mask on, and if you are sick and coughing, you might get lightheaded and panic if you feel you can't breath. Wear a regular ear-loop surgical mask instead.



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De-listed Services from OHIP

Not everything is covered under the OHIP insurance plan!

List of services that have been de-listed or removed by the government OHIP plan.

Did you know, that the Government of Ontario has removed many items from the Schedule of Benefits, so that means many services are not covered by OHIP. These items have been removed over the years in order to save tax-payer money. If you medical doctor tells you that a certain service is non-OHIP, and that you have to pay (even though you may not have in the past), this is the reason why. If you feel they should be covered by the government, please contact your local MPP and speak with them. The following are a list of services that are not covered, and you may have to pay-out-of-pocket if you wish to receive these services from a medical doctor. If you have private insurance plans, you may be able to recover some costs.


  • Travel medicine, travel vaccine advice
  • Physiotherapy (reduced/removed over the years: 1990's, 2004, 2005, 2013)
  • Chiropractor
  • Other health providers: massage therapy, naturopaths, acupuncture, osteopath
  • Eye exams and vision services by an optometrist
  • Dental work by a dentist
  • Ambulance rides
  • Cosmetic services
  • Earwax syringe (removed Oct 1, 2019)
  • Urine pregnancy tests (removed Oct 1, 2019)
  • Pre-operative assessments (removed Oct 1, 2019)
  • Sinus x-rays (removed Oct 1, 2019)
  • Cardiac HOLTER (removed Oct 1, 2019)

If you have private insurance, please speak with our Insurance Navigator (Bobby) 416.508.5691, Ext.112, who will help you determine what is covered under your insurance plans!



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Mindfulness Based Eating Awareness Training (MB-EAT) Group Therapy

Mindfulness Based Eating Awareness Training (MB-EAT) Group Therapy


Conducted by Dr. Levitsky (NYGH psychiatrist)

Please visit for more details. Please call the clinic to register! 16 spots only! Call now!


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Get Well For Life

We have a new Weight Management Program launched at Get Well Clinic!

Please visit our new website for health and lifestyle wellness


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Privacy and Security Practices

Privacy and Security Practices


We take privacy and security seriously at Get Well Clinic

So we started a new clinic from the ground up, to do it right. We bake best practices in to our culture right from the beginning, and encourage others to follow.


Secure Strong Encryption Used

Paper charts are insecure and can be easily browsed or misplaced. Hence, we have implemented a near paper-less medical office system. Paper records and documents are scanned in to our electronic medical record (EMR) system, and the paper copy is cross-cut shredded. Any paper handouts given to clients are printed on clean paper bought fresh from Costco. Our EMR uses strong TLS/SSL encryption, and automatically locks out repeated failed logins. Our internal office systems are NOT hosted on the public cloud, but privately hosted on our custom-built Linux servers. Our computer systems are protected behind a network firewall. We have an automatic backup system that uses strong and secure privately-generated (non-third party) asymmetric encryption keys for transfers to secondary backup site (also privately managed).


Stringent Clinic Policies

We train our staff on privacy, security and confidentiality. We have them sign a confidentiality agreement stating that they will adhere to our security principles and practices. We routinely monitor our practices and regularly give feedback.


We Discourage Unsafe Communication Practices

We discourage clients from communicating with us over insecure email or text message. It is difficult to confirm your identity when communicating with social meda. If telemedicine is required, we have alternative and more secure systems of communicating, such as our private encrypted chat system and encrypted video conferencing.


Thank you for putting your trust in us!


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